Queue Health Panel
Four stat tiles above a ruled queue list with open counts, oldest item age, SLA status badges, load bars, and assigned moderator avatars.
Four stat tiles above a ruled queue list with open counts, oldest item age, SLA status badges, load bars, and assigned moderator avatars.
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Queue Health Panel is the operations overview for a trust and safety team: four stat tiles (132 open items, 14 min median time to decision, 96.2% SLA met, 218 decisions today) above a ruled list of 5 queues. Each queue row shows its name and scope line, a status badge (On track, At risk, or Breached with a warning icon), open count, oldest item age beside the SLA target, an avatar stack of assigned moderators, and a load bar. The Misinformation queue ships breached at 9.2 hours against an 8 hour target so the layout is proven under real pressure, and the footer defines the states precisely: at risk past half the target, breached past the full target.
The open items tile derives from a reduce over the queue array, so the headline can never disagree with the rows. Status is a union driving two lookup records, one for the badge variant and one for the label.
Reach for this block as the landing screen of the moderation admin area, wired to your queue metrics endpoint on a short polling interval. Keep the paging rule from the footer next to the Breached badge so on call behavior is documented where the alert appears.
A natural flow around it on an Application Pro page:
Before
After
One strong use is the trust and safety operations home. Other queue health configurations:
Tip: show the oldest item age next to the SLA target on every row; a raw open count looks healthy right up until one forgotten item quietly breaches.