Escalation Path Panel
Vertical escalation stepper with numbered tiers on a rail showing response SLAs, on call avatars, routed category badges, and auto escalation rules.
Vertical escalation stepper with numbered tiers on a rail showing response SLAs, on call avatars, routed category badges, and auto escalation rules.
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Escalation Path Panel is the routing map for a review team, a vertical stepper of 4 tiers connected by a rail that climbs from frontline moderators to legal response. Each tier sits in a card with a numbered marker, the response SLA that tightens at every step from 4 hours down to 15 minutes, category badges for what routes there, an avatar stack of the reviewers on call, and an italic line stating the rule that escalates an item on its own. The legal tier ships with no visible on call stack to prove the empty state, showing a counsel managed rotation line instead.
Tiers are one typed array, so the SLA ladder and the routing badges stay in step as the render walks the list. The auto escalation line lives on each card rather than in a distant policy doc, and the footer sets the coverage contract: escalation pages the receiving tier through the on call system, keeps the SLA clock from the original report, and skips a tier upward rather than waiting when no one is on call.
Reach for this block on the escalation settings page of a moderation admin area, or as reference documentation for the on call rotation. Render it from the same routing config your paging system reads so the diagram can never drift from where reports actually go.
A natural flow around it on an Application Pro page:
Before
After
One strong use is the trust and safety escalation map. Other stepper configurations:
Tip: put the auto escalation rule on every tier card; reviewers need to know what jumps an item upward without a human touching it, and burying that in a policy page means it never gets read.