Return Condition Guide
Two side by side lists sort eight returns into full refund and keep it, with a closing line routing gray area cases to a person.
Two side by side lists sort eight returns into full refund and keep it, with a closing line routing gray area cases to a person.
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Return Condition Guide turns the used is fine rule into two side by side lists, four items that come back for a full refund set against four that stay with the buyer, each with a plain one line reason so nobody guesses when they tape the box shut. Tried on indoors and changed your mind sit firmly in the refund column, while worn out, scented, or personalized pieces stay yours.
Both lists are simple arrays. The closing line hands every gray area case to a person rather than a scanner, and says out loud that the tie goes to the buyer.
Reach for this block on the returns center or the policy page, wherever a shopper is deciding whether an item even qualifies before they start a return. The eight examples should mirror your real acceptance rules.
A natural flow around it on an Ecommerce Pro page:
Before
After
One strong use is the apparel accept and decline split. Other condition guides:
Tip: the tie goes to you is the whole block in one line, publish the gray area rule instead of deciding it in a hidden queue.