Plain Language Policy
The whole returns policy in eight numbered sentences, the legal version linked, not inflicted.
The whole returns policy in eight numbered sentences, the legal version linked, not inflicted.
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Plain Language Policy compresses returns into eight numbered sentences, the 60 day clock from delivery, the scan triggered refund, the honest trying standard for used items, and the gift rule with its kindness, the buyer is never told. The footer makes the rare promise that resolves every ambiguity in advance, if the legal version disagrees, we honor whichever reads better for you.
Rules are one array of single sentences. The discipline is the design, if a rule needs two sentences it needs rewriting, not formatting.
Reach for this block as the returns policy page itself, with the start return flow linked beside it. Legal must sign off on the whichever reads better line, it is a real commitment.
A natural flow around it on an Ecommerce Pro page:
Before
After
One strong use is the eight sentence policy. Other plain policies:
Tip: worn outside for a week is not draws the line with an example instead of a standard, examples are harder to argue with in a support thread.