Guest Order Lookup
Two column lookup with a headline, three hints on where the order number lives, and a card form for order number and email.
Two column lookup with a headline, three hints on where the order number lives, and a card form for order number and email.
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Guest Order Lookup is the tracking entry point for people without an account. A headline and lede on the left promise no password and no sign up, three source rows show exactly where the order number lives, the confirmation email subject, the dispatch text, and the packing slip, and a card form on the right takes the order number and the checkout email. A closing panel offers the signed in path for anyone who would rather use their account.
The source rows are one array of three icon items, and each field carries a helper line rather than a placeholder, one stating the six digit format and one stating the privacy promise. The email is matched against the order, never stored or added to a list, which is the reassurance that gets a guest to type it in at all.
Reach for this block as the front door to the tracking flow for any store that lets people check out as a guest, sitting ahead of the tracking timeline. The privacy line about the email must match what your backend actually does or the promise becomes fiction.
A natural flow around it on an Ecommerce Pro page:
Before
After
One strong use is the two field guest lookup. Other entry points:
Tip: the helper line under the email is the whole block; stating never stored or added to a list is what turns a hesitant guest into one who finishes the lookup.