Guest Order Lookup

About this block

Guest Order Lookup is the tracking entry point for people without an account. A headline and lede on the left promise no password and no sign up, three source rows show exactly where the order number lives, the confirmation email subject, the dispatch text, and the packing slip, and a card form on the right takes the order number and the checkout email. A closing panel offers the signed in path for anyone who would rather use their account.

The source rows are one array of three icon items, and each field carries a helper line rather than a placeholder, one stating the six digit format and one stating the privacy promise. The email is matched against the order, never stored or added to a list, which is the reassurance that gets a guest to type it in at all.

When to use

Reach for this block as the front door to the tracking flow for any store that lets people check out as a guest, sitting ahead of the tracking timeline. The privacy line about the email must match what your backend actually does or the promise becomes fiction.

A natural flow around it on an Ecommerce Pro page:

Before

• Post purchase section

After

• Tracking timeline
• Contact routes

What you can display

One strong use is the two field guest lookup. Other entry points:

• Order number only. For stores that key tracking on the number alone, dropping the second field entirely.
• Email plus postcode. Swapping the email match for the delivery postcode where that is the safer key.
• Magic link request. A single email field that sends the tracking link instead of opening it inline.

Tip: the helper line under the email is the whole block; stating never stored or added to a list is what turns a hesitant guest into one who finishes the lookup.