Submit Request Form
A support ticket form with subject, area, severity, description, and attachments beside a rail of suggested articles and response time targets.
A support ticket form with subject, area, severity, description, and attachments beside a rail of suggested articles and response time targets.
Search blocks by description or jump to a page.
The source for every Application block is included with Basic and Pro. Pick a plan to copy the code.
Already purchased? Log in
Submit Request Form is the ticket intake page for Acme support. The main card is a form with a subject field, a product area select, a three level severity radio row (Low, Normal, High) each with a one line hint, a description textarea pre-filled with a worked example, and an attachment row with a file size and a remove action. A footer line shows where replies will go and carries the submit button. A side rail deflects with articles matched to the subject and sets expectations with plan, first response time, and support hours.
The severities, suggested articles, and expectation rows are three typed arrays. The rail pairs deflection with honest response targets, so the form both captures the ticket and tries to answer it before one is filed.
Reach for this block as the new ticket route of your support center, wired to your ticketing backend and article search. Replace the suggested articles and the response targets with values matched to the user plan.
A natural flow around it on an Application Pro page:
Before
After
One strong use is the full deflecting intake form. Other configurations:
Tip: matching articles to the subject line in the rail deflects the tickets that a single existing answer would have closed.