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Post resolution survey card with solved ticket context, a 1 to 5 rating scale, a what stood out checklist, comment field, and submit row.
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CSAT Survey Panel is the feedback form a customer sees after their ticket is solved. A context strip anchors it to the ticket: a Solved Badge, the ticket ID, the subject Webhook deliveries delayed by up to 15 minutes, and a solved by line with the agent avatar and time. The body holds a 1 to 5 rating scale with 4 selected, labeled Not helpful to Extremely helpful, a What stood out checklist with two boxes ticked, and an optional comment Textarea. The footer pairs Skip and Submit rating buttons with the note that ratings never affect queue position.
Ratings and highlights are typed const arrays, so the selected state is data, not markup. The honest microcopy lines, one click is enough and your words go to the agent unedited, are what push response rates up without nagging.
Reach for this block on the post resolution page linked from the solved notification email, keyed to the ticket ID in the URL. Submit on first click of the scale and treat everything below it as a progressive follow up.
A natural flow around it on an Application Pro page:
Before
After
One strong use is the post ticket CSAT survey. Other feedback shapes:
Tip: record the rating the moment a scale button is pressed, then let the checklist and comment enrich it; a survey that requires Submit to count loses half its responses.