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A shared support mailbox with queue tabs, conversation rows showing customer, subject, and status, and an assignee chip or Assign action.
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Shared Inbox Triage is a team support mailbox, five open conversations under segmented queue tabs (All open, Unassigned, Mine). Each row shows the customer, their company, the subject, a one line snippet, and a status badge. Claimed rows carry an assignee chip; unassigned rows show an Assign action and, when the clock is tight, a first reply deadline in the destructive color.
Conversations are one typed array where the assignee field is either a name and avatar or null, which decides whether a row renders the chip or the Assign button. A footer explains that new conversations wait in Unassigned until a teammate claims one.
Reach for this block as the shared inbox for a support or sales team, wired to your conversations endpoint and the current queue filter. The rows are static; load real threads, wire the tabs to your queues, and connect Assign to your routing rules.
A natural flow around it on an Application Pro page:
Before
After
One strong use is the shared support inbox. Other team queues:
Tip: the first reply deadline appears only when it matters, so a tight clock reads as a real signal rather than constant noise.