Ticket List
Agent support queue showing ticket subject, requester avatar, status and priority badges, last update time, and assigned agent with a filter strip.
Agent support queue showing ticket subject, requester avatar, status and priority badges, last update time, and assigned agent with a filter strip.
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Ticket List is the agent support queue, six rows each with a subject line and ticket ID below it, a requester avatar and email, a status Badge (Open, Pending, On hold, Solved), a priority Badge (Urgent through Low), a last update time, and the assigned agent avatar. The header reads 3 open tickets assigned to your team and the footer notes that solved tickets are kept for 90 days then archived.
Tickets are one typed array; statusVariant and priorityVariant maps keep Badge intent consistent without per-row conditionals. The filter strip ships with All, Open, Pending, and Solved chips and a search input so the block is immediately usable without plumbing state.
Reach for this block on the support inbox or queue page, wired to your ticketing API filtered by team and open status. Wire the filter chips to query parameters and the search input to a subject search endpoint.
A natural flow around it on an Application Pro page:
Before
After
One strong use is the team agent inbox. Other ticket views:
Tip: ticket ID below the subject in a muted xs style lets agents reference a ticket in conversation without opening it, which saves clicks on every handoff.