Contact Support Panel
Support contact page with three channel cards and an email form that states the honest no priority queue policy.
Support contact page with three channel cards and an email form that states the honest no priority queue policy.
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The source for every Application block is included with Basic and Pro. Pick a plan to copy the code.
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Contact Support Panel opens with a frank heading and the line Choose the channel that fits. We answer in the order received. Three channel cards follow: Search the docs first (110 articles across 6 categories, Browse help center), Email support (Expected reply: within 4 business hours), and Live chat (Monday to Friday, 09:00 to 18:00 UTC, Start chat as the primary action). Below the cards a Send us a message form collects Subject, Message, and an email field pre-filled with avery@acme.com, closing with the plain statement We answer in the order received. There is no priority queue you can buy.
Channels are one const array with a ctaVariant field that promotes the live-chat button to default. The honest closing line is the microcopy detail that prevents the ask-for-an-escalation ticket.
Reach for this block on the contact or get-help route of your app, wired to your live-chat widget trigger and support email endpoint. Update the chat hours and reply time to match your actual SLA.
A natural flow around it on an Application Pro page:
Before
After
One strong use is the full multi-channel support entry point. Other configurations:
Tip: stating the chat hours and reply time explicitly in the channel cards eliminates the class of tickets that asks when someone will respond.