Account Recovery Page
Account recovery card with an email lookup form and three recovery options listed by speed, plus a plain explanation of why identity review takes up to 3 days.
Account recovery card with an email lookup form and three recovery options listed by speed, plus a plain explanation of why identity review takes up to 3 days.
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The source for every Application block is included with Basic and Pro. Pick a plan to copy the code.
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Account Recovery Page opens with an email field and a Find my account button, then lists three recovery options in a ruled card, each with a speed label on the right: Backup code (Instant), Trusted device (A few minutes), and Identity review (Up to 3 days). The identity review description is honest: submit a government ID, our team reviews it manually and responds within 3 business days. A separate card below explains why recovery is sometimes slow: deliberately slow is the security feature, not a bug, protecting the account from someone else claiming it.
Recovery options are one typed const array with id, label, description, and speed. The speed column in tabular-nums is the at-a-glance answer that stops users from filing a ticket wondering if the process is stuck.
Reach for this block on the account recovery route, linked from the sign-in page when the user cannot pass two-factor. Wire the email step to your account lookup and then route to the matching recovery sub-flow.
A natural flow around it on an Application Pro page:
Before
After
One strong use is the lost two-factor recovery flow. Other recovery surfaces:
Tip: list every option even when most users will not qualify; knowing the worst-case path (3 days) is there reduces panic more than hiding it.