About this block

Support Conversations List gives every question you have asked its own row, the subject up top, the last reply with who wrote it, and a status badge that says whose turn it is, waiting on you, waiting on us, or resolved. A resolved row reopens with one click, no new ticket and no lost thread.

Conversations are one array. A start a conversation banner sits above the list, and the footer states the reply time promise, a median first reply and the hours a human is answering.

When to use

Reach for this block as the messages tab of the account area. Named people and no ticket numbers is the position, so support reads as a conversation someone owns rather than a queue nobody does.

A natural flow around it on an Ecommerce Pro page:

Before

• Order tracking where a problem usually surfaces

After

• Contact options behind the start a conversation button
• Resolution center when a thread becomes a claim

What you can display

One strong use is the mixed status thread list. Other lists:

• Return question. A thread tied to an order with the return status shown inline.
• Presale question. A conversation opened before any purchase exists.
• Escalated case. A thread handed to a named specialist with the handoff noted.

Tip: a badge that names whose turn it is removes the most common support question of all, is anyone actually looking at this?