Symptom Triage Table
A ruled three column table mapping common symptoms to the first thing to check and the fix article, with a chat fallback line beneath.
A ruled three column table mapping common symptoms to the first thing to check and the fix article, with a chat fallback line beneath.
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Symptom Triage Table maps the six problems behind most tickets to the first thing to check and the article that walks the fix, in a ruled three column panel. Leading with symptoms instead of feature names meets people in the language they arrive with, nobody searches for the name you gave the banner.
Rows are one array, written from real ticket patterns. The line under the table keeps the human path visible for the symptom the six rows do not cover.
Reach for this block on help center pages between the browse sections and the contact section, it catches the visitor who knows something is wrong but not what it is called. It also earns a place on a support page linked from your status page.
A natural flow around it on a Marketing Pro page:
Before
After
One strong use is your top ticket drivers with their first checks. Other tables:
Tip: the check first column is the money column, half of these resolve before the article is even opened.