Help Search Hero
A help center hero with one big search field and the five queries people actually type.
A help center hero with one big search field and the five queries people actually type.
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Help Search Hero opens a support site with the only control that matters there, a large search field, and seeds it with the five queries people actually type. The placeholder coaches the useful behavior, describe the problem, not the feature, and the lede promises a human path without making search feel like a wall.
The query chips are one array, ideally fed from your real search analytics. The form is presentational, wire it to your search endpoint.
Reach for this block at the top of a help center or support landing page. It pairs with popular articles beneath so visitors who do not search still land somewhere useful.
A natural flow around it on a Marketing Pro page:
Before
After
One strong use is your top five search queries as chips. Other seeds:
Tip: chips labeled with problems outperform chips labeled with feature names, nobody searches for the name you gave the feature.