Damage Report Card

About this block

Damage Report Card puts the damaged item flow next to the form that starts it. The left column walks three steps: one photo from any angle because we are fixing an order and not assessing an insurance claim, pick your fix from replacement, refund, or partial refund, and nothing ships back because mailing a broken thing across the country helps nobody. A closing note explains the photo honestly: it settles the courier claim on our side, which is why the fix can move this fast.

The right column is a static report form: an order number field with a helper line, a dashed photo drop area, and the three fixes as selectable rows with express replacement marked. The submit line promises a human confirmation within 4 business hours.

When to use

Reach for this block on a resolution or help page, as the action step under the make it right promise. The promise states the rule, this block is where the customer actually invokes it, so the same day reship claim must hold in both places.

A natural flow around it on an Ecommerce Pro page:

Before

• Make it right promise
• Order tracking

After

• Escalation contacts card
• Contact routes

What you can display

One strong use is the damaged arrival report. Other report flows:

• Missing item report. What was ordered against what arrived, with the reship as the default fix.
• Wrong item report. The photo step swapped for the label on the box, prepaid return optional.
• Warranty claim. The same three steps applied to a fault appearing months in, dated from purchase.

Tip: the “nothing ships back” step is the one customers reread; saying it before the form removes the fear that reporting damage starts a returns chore.