International Returns Steps
A split layout pairing the returns promise and money facts with a numbered four step card covering label, duties, drop off, and refund.
A split layout pairing the returns promise and money facts with a numbered four step card covering label, duties, drop off, and refund.
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International Returns Steps is a split layout. The left column states the promise and the three money facts that decide a cross border return: the label, the duties, and the window. The right column is a numbered card that walks the four steps in order, from starting the return on the order page to the refund landing after inspection.
Data is one array of facts and one array of steps, each a short title and a plain detail line. The left column closes by noting that the 14 countries where the return leg cannot be honored are excluded at checkout, so the page never has to walk a promise back. The card footer grounds the timing in real numbers: an 11 day median from door to refund last quarter, 19 for the slowest tenth.
Reach for this block on a returns or international help page, after the shipping and duties content and before the FAQ. A cross border return only feels risky when nobody says who pays for what, and this block answers that before the buyer has to ask.
A natural flow around it on an Ecommerce Pro page:
Before
After
One strong use is the four step international return with the money facts beside it. Other layouts:
Tip: leading with who pays for the label and the duties disarms the return before the steps, because those two facts are the ones a buyer actually worries about.