Shipping Faq
Six shipping questions answered with cutoffs by day, couriers named, and the misdrop and locker rules.
Six shipping questions answered with cutoffs by day, couriers named, and the misdrop and locker rules.
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Shipping FAQ answers the six questions that fill the shipping inbox, first item opened. Cutoffs are given by day (15:00 Monday to Thursday, 13:00 Friday, no Sundays with the reason stated). The courier is named ("DHL in Europe, UPS in North America") with the switching policy: "loyalty belongs to your parcel, not the contract." The misdrop rule echoes the delivery page: 2 days, then reship or refund. The duties table is called authoritative, and the apology for courier errors is priced in. Friday workshop pickup drops shipping to zero. Locker delivery is a dollar cheaper and the saving is passed along.
Faqs are one array. The courier naming and the switching reason together are the distinctive move, most stores hide the courier name until the label.
Reach for this block on the help page or below the order tracking section. The cutoff times and the courier names must match what the dispatch system actually does or every answer becomes a complaint source.
A natural flow around it on an Ecommerce Pro page:
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One strong use is the six shipping inbox questions. Other shipping FAQ arrangements:
Tip: "loyalty belongs to your parcel, not the contract" names the switching policy in one line and makes the courier choice feel like a decision made on the customer side, not the commercial one.