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The month's top questions beside the human exit with measured response times.
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Faq With Contact Card pairs the month's top questions with the human exit in a sticky side card, measured response times, staffed by people who can actually fix things, and both channels as buttons. The headline, asked most this month, commits the accordion to refresh from real ticket data.
Questions are one array, first open. The card's response numbers should match the escalation facts elsewhere on the site.
Reach for this block as the help page opener, the four self serve answers and the human path on one screen. FAQ pages without visible exits leak frustrated customers into the void.
A natural flow around it on an Ecommerce Pro page:
Before
After
One strong use is the rotating monthly top four. Other pairings:
Tip: asked most this month forces the maintenance that keeps FAQs honest, a dated FAQ is support theater.