FAQ Tabs
A tabbed FAQ split into four shopper moments, ordering, delivery, returns, and product, with three open answers per tab and a contact line below.
A tabbed FAQ split into four shopper moments, ordering, delivery, returns, and product, with three open answers per tab and a contact line below.
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FAQ Tabs sorts the whole help page into four tabs by the moment the shopper is in: ordering, delivery, returns, and owning the product. Each tab carries three open answers, so the chosen view reads whole without a single accordion click and the shopper never hunts for the expander.
Tabs and their items are one array. Grouping by moment rather than by topic means the answer sits where the doubt does; a person waiting on a parcel opens delivery and finds all three answers already open in front of them.
Reach for this block on the help page when the question set is large enough that one flat list would scroll past the fold. The tab labels must match how customers actually think about their moment, not how the org chart splits the work, or the sorting sends people to the wrong tab.
A natural flow around it on an Ecommerce Pro page:
Before
After
One strong use is the four moment tabs with three answers each. Other tabbed FAQ arrangements:
Tip: sort tabs by the shopper moment, not your internal departments; the customer knows what they are doing, not which team owns the answer.