About this block

FAQ Tabs sorts the whole help page into four tabs by the moment the shopper is in: ordering, delivery, returns, and owning the product. Each tab carries three open answers, so the chosen view reads whole without a single accordion click and the shopper never hunts for the expander.

Tabs and their items are one array. Grouping by moment rather than by topic means the answer sits where the doubt does; a person waiting on a parcel opens delivery and finds all three answers already open in front of them.

When to use

Reach for this block on the help page when the question set is large enough that one flat list would scroll past the fold. The tab labels must match how customers actually think about their moment, not how the org chart splits the work, or the sorting sends people to the wrong tab.

A natural flow around it on an Ecommerce Pro page:

Before

• Checkouts

After

• Order tracking
• Contact routes

What you can display

One strong use is the four moment tabs with three answers each. Other tabbed FAQ arrangements:

• By product line. A tab per range when the questions differ more by product than by moment.
• By audience. Retail, trade, and gifting tabs when the same store serves distinct buyers.
• By region. Domestic, Europe, and rest of world tabs when shipping and duty answers diverge.

Tip: sort tabs by the shopper moment, not your internal departments; the customer knows what they are doing, not which team owns the answer.