Response Times Band
Support numbers published like specs, median reply, resolution rate, slowest day named.
Support numbers published like specs, median reply, resolution rate, slowest day named.
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Response Times Band publishes four support numbers on one stat tile grid: median first reply 4 hours, 71% resolved in a single reply, Monday named honestly as the slowest day (the weekend queue lands at once), and May 2026 as the month the numbers come from. The footer adds the accountability clause: when those numbers are missed, the reply itself says so and apologizes with a date.
Stats are one array. Putting the month in the fourth tile is the move that makes the other three numbers feel real rather than evergreen.
Reach for this block on the contact page or the support landing, after the route cards and before any form. The month tile must be updated each publication cycle or the band reads as abandoned.
A natural flow around it on an Ecommerce Pro page:
Before
After
One strong use is the four measured support stats. Other band configurations:
Tip: naming Monday as the slowest day and explaining why disarms the complaint before it is written.