Live Chat Honesty Card
Why there is no chat bubble, in two paragraphs, with the one condition that could change the answer.
Why there is no chat bubble, in two paragraphs, with the one condition that could change the answer.
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Live Chat Honesty Card states the decision plainly in the heading: "There is no chat bubble on this site." Two ruled rows work the argument, the first naming the cost to the visitor ("a chatbot that cannot fix your problem still takes ten minutes to prove it"), the second naming what email delivers instead ("someone holding refund, reship, and bench ticket permissions"). A card below states the one condition that would change the answer: the bench on Friday hours, humans or nothing.
Both argument rows are one array, mapped in order. The exception card is not a footnote but a written commitment, which is what makes the refusal credible.
Reach for this block on the contact page, set above the email and address routes. The median reply time quoted in row two must be real and refreshed monthly, or remove the number.
A natural flow around it on an Ecommerce Pro page:
Before
After
One strong use is the no chat argument with Friday exception. Other honesty cards:
Tip: writing the exception before it exists ("if chat ever appears here") is stronger than a blanket no, it shows the decision has been thought through.