Damaged Item Flow
The photo is the claim, cheap items are replaced and kept, the 0.4% rate published.
The photo is the claim, cheap items are replaced and kept, the 0.4% rate published.
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Damaged Item Flow walks the claim as three numbered cards: photograph the damage and the box (phone quality fine, two photos, no audit implied), we answer within one business day with a yes and no haggling stage, then choose replacement or repair with replacements shipping immediately and items under $30 sent new without a return because shipping a $12 tin back wastes time at both ends. The footer publishes the 0.4% damage rate so the generosity reads as math.
Steps are one array. Letting customers keep items under $30 is the distinctive honest move that converts the policy from corporate procedure to something a real person wrote.
Reach for this block on the contact or support page under the damaged item route, or inline on the order detail page when a damage flag is raised. The 0.4% figure should reflect a real measurement.
A natural flow around it on an Ecommerce Pro page:
Before
After
One strong use is the three step damage claim. Other damage flow variants:
Tip: “There is no haggling stage” does more work than any policy guarantee because it names the thing the customer feared.