Contact Form Split
The form beside who reads it, per topic reply times, and no ticket numbers.
The form beside who reads it, per topic reply times, and no ticket numbers.
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Contact Form Split places the form on the left and what happens next on the right. The form opens with topic chips (Order issue selected, Repair, Trade, Something else), an optional order number field, and a message textarea. The right card names the three people who rotate the inbox weekly, lists reply times per topic as a small ruled table, and closes with the no ticket numbers promise: you get a reply from a name and replies thread like normal email because they are normal email.
Topics and reply times are two arrays. Static with no useState, the chips are rendered with aria-pressed from the data. The right column reply list uses the same May 2026 measurements as the response times band.
Reach for this block as the main contact page form where a single catch all entry point is preferred over a routed inbox page. The reply time list must stay in sync with measured numbers from the same period.
A natural flow around it on an Ecommerce Pro page:
Before
After
One strong use is the four topic catch all form. Other split form variants:
Tip: naming Maya, Rob, and Priya rather than “our team” turns what happens next from a reassurance into a commitment.