About this block

Accessible Returns Flow writes the whole return journey as four numbered steps that never assume a printer, a car, or a phone call: start it by keyboard or by phone, swap the printed label for a code read at the counter, book a free doorstep pickup with no reason asked, and get a refund email that is real text rather than an image of a receipt. Each step sits in its own bordered card with a numbered token, so the order reads at a glance.

The steps array drives the four cards. A closing strip carries the standing promise: the 60 day window pauses when you tell us you need longer, an email to access@acme.com is enough, and the desk replies within one business day.

When to use

Reach for this block on the accessibility page below the accessibility statement, or on a returns page as the plain language walkthrough. The label free route must be real, listing a code option that the counter cannot actually scan is worse than none.

A natural flow around it on an Ecommerce Pro page:

Before

• Accessibility statement

After

• Returns policy
• Order tracking

What you can display

One strong use is the four step return journey with the window pause strip. Other flows:

• Exchange first. The same four steps rewritten for a swap, with the replacement reserved before pickup.
• In store drop off. A counter route for shoppers who would rather hand the item back in person.
• Assisted return. A staffed version where an agent runs every step on a call while you talk.

Tip: the window pause is the promise that matters most, keep it above filler. A reader who needs longer should find it without scrolling past three optional steps.