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A responsibility split process section running three rollout phases as rows under two lanes, contrasting the customer tasks against the heavier vendor tasks.
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Handoff Lanes splits a rollout down the middle by responsibility. A heading and a short supporting sentence open the section, then three phases run as rows beneath a two lane header labeled for the customer and the vendor. Each row pairs the phase name and focus on the left with dot bulleted task lists in both lanes, so the small ask on the customer side sits right beside the heavier vendor lane. Top borders separate the phases, and a closing line sums the total time the customer actually spends.
The whole section is driven by the phases array, where each phase holds its own name, focus, and two task lists. You can rename phases, rewrite tasks, and rebalance the two lanes without touching the layout. On narrow screens the lane header hides and each lane gets its own inline label, so the split stays readable when the columns stack.
Reach for this block when the objection you need to answer is “how much work is this going to be for us,” and the honest answer is not much. Putting the customer and vendor tasks in parallel lanes makes the imbalance visible at a glance, which lands harder than a sentence claiming setup is easy. It suits an onboarding or migration story where you can point to specific things the vendor carries end to end.
A natural flow around it on a Marketing Pro page:
Before
After
Each row is one phase of a shared plan told from both sides. A few ways to fill it:
Tip: keep the customer lane lighter than the vendor lane on purpose so the imbalance reads at a glance and the point makes itself.